Competitor Intelligence
Detect competitor mentions in customer interactions, allowing teams to assess risk and adapt strategies in real time.
Operations Opportunities (“Ops Opps”)
Improve support efficiency with automated tooling and procedure recommendations generated from high-effort support cases.
Customer Effort
Quantify how much effort customers must exert to get their issues resolved, enabling teams to reduce friction and improve overall customer satisfaction.
Profile Enrichment
Detect and update key customer traits and events from conversations across channels to enable timely and highly relevant interactions.
Sales Rep Productivity
Automate the evaluation of sales productivity to ensure consistent performance, identify areas for improvement, and enhance overall sales efficiency.