Operations Opportunities (“Ops Opps”)
Improve support efficiency with automated tooling and procedure recommendations generated from high-effort support cases.
Customer Effort
Quantify how much effort customers must exert to get their issues resolved, enabling teams to reduce friction and improve overall customer satisfaction.
Agent Effort
Measure the level of effort required by support agents to resolve customer issues, identifying areas for workflow improvements and optimizing agent performance.
Custom Topic Detection
Identify and categorize emerging topics automatically in customer conversations to orchestrate insights and triggers in your existing systems.
Predicted CSAT
Boost customer satisfaction and retention with real-time AI predictions, allowing you to take proactive actions based on comprehensive sentiment analysis across 97% of interactions.