Competitor Intelligence
Detect competitor mentions in customer interactions, allowing teams to assess risk and adapt strategies in real time.
Profile Enrichment
Detect and update key customer traits and events from conversations across channels to enable timely and highly relevant interactions.
Contact Center Dashboard
Centralize key customer interaction metrics in a real-time dashboard, empowering teams with a clear view of performance and operational efficiency across all communication channels.
Next Best Product
Leverage customer data to predict and recommend the most relevant products, driving cross-sell and upsell opportunities that enhance customer satisfaction and revenue growth.
Usability Feedback
Continuously monitor customer conversations wherever they occur to drive development prioritization and continuously optimize user experience.