Operations Opportunities (“Ops Opps”)
Improve support efficiency with automated tooling and procedure recommendations generated from high-effort support cases.
Automated KCS
Improve product-led growth and reduce agent effort by continually recommending high-impact knowledge base articles from real sales and support interactions.
Customer Effort
Quantify how much effort customers must exert to get their issues resolved, enabling teams to reduce friction and improve overall customer satisfaction.
Agent Effort
Measure the level of effort required by support agents to resolve customer issues, identifying areas for workflow improvements and optimizing agent performance.
Profile Enrichment
Detect and update key customer traits and events from conversations across channels to enable timely and highly relevant interactions.