Competitor Intelligence
Detect competitor mentions in customer interactions, allowing teams to assess risk and adapt strategies in real time.
Profile Enrichment
Detect and update key customer traits and events from conversations across channels to enable timely and highly relevant interactions.
Custom Topic Detection
Identify and categorize emerging topics automatically in customer conversations to orchestrate insights and triggers in your existing systems.
Contact Center Dashboard
Centralize key customer interaction metrics in a real-time dashboard, empowering teams with a clear view of performance and operational efficiency across all communication channels.
GRC Compliance Automation
Automate governance, risk, and compliance (GRC) monitoring by continuously scanning customer interactions across channels for regulatory risks to maximize precision and minimize manual effort.