Operations Opportunities (“Ops Opps”)
Improve support efficiency with automated tooling and procedure recommendations generated from high-effort support cases.
Agent Effort
Measure the level of effort required by support agents to resolve customer issues, identifying areas for workflow improvements and optimizing agent performance.
Custom Topic Detection
Identify and categorize emerging topics automatically in customer conversations to orchestrate insights and triggers in your existing systems.
Contact Center Dashboard
Centralize key customer interaction metrics in a real-time dashboard, empowering teams with a clear view of performance and operational efficiency across all communication channels.
GRC Compliance Automation
Automate governance, risk, and compliance (GRC) monitoring by continuously scanning customer interactions across channels for regulatory risks to maximize precision and minimize manual effort.